CUSTOMER SERVICE is not a department, it’s our job
A claim such as this is best conveyed through our satisfied customers. Please read what some of them have to say about our service:
It was a pleasure working with Mark Audino and his team. Mark is extremely conscientious, easy to communicate with, and fair. This extended to his project manager and all other staff from Audino Construction. All of this was topped off by completing the project within the original time frame (despite additional scope) of one year start to finish. To me, that is a huge accomplishment we can all be proud of.
—David Fox, AIA, StoneFox
My husband and I have had the opportunity and pleasure to work with Mark Audino and Audino Construction twice for major house renovations. The first renovation was in 1993 and the second was completed during 2011-2012. Ted and I cannot say enough positive things about the work quality and professionalism of Mark and Audino Construction. When hiring a contractor, everyone has a set of given expectations… that the work will be done well, on time and within budget. Audino Construction does all of that and more! Everything that Mark and his company do is focused on the customer and a successful renovation by:
- listening carefully and communicating clearly and frequently.
- effective project management so that you know in advance what to expect and when and how long.
- understanding the emotional aspects clients experience during a remodel, and doing everything possible to minimize the inconvenience, especially if it is being done while you’re living in your home!
- responding and resolving quickly to unplanned issues and concerns.
- hiring the very best suppliers, crews and sub-contractors for electric, painting, cabinets, flooring, etc.
- maintaining an organized and extremely clean work site; the house and area was cleaned and vacuumed daily
If you are looking for a contractor you can trust to do things honestly, with high quality and integrity in all aspects of your project then Mark Audino and Audino Construction is the company to select!
—Ted and Pam
We recently completed our fifth remodeling project with Audino Construction. That, alone, should tell you how we feel about Mark, his staff, and his sub-contractors!
From the first contact to discuss the remodeling to be done, to the final walk-through, Mark is a true gentleman and ultimate professional. He is punctual and prepared for every meeting and we especially appreciated his attention to every detail! Having experienced remodeling of previous homes, we knew the importance of having a Plan A, a Plan B and possibly a Plan C. Mark understood this and made sure that we were happy with every aspect of our finished project. The sub-contractors who did the work were courteous and did a great job, as did the project supervisors who kept us informed as to what work was to be done, made sure it was done correctly and to our satisfaction, and also made sure the remodeled area was left neat and clean at the end of every work day.
All of our experiences with Audino Construction have been pleasurable and professional and we will definitely call on Mark again when the visions for our “sixth” project start dancing in our heads!
—Janet & Don Wilkerson
Working hand in hand with Mark on a recent remodel set the bar for me on how a smooth and successful remodel can be achieved. Personally he is kind and respectful, and professionally he is collaborative and knowledgable. His commitment to quality reflects in every detail, and his trusted network of subs and on site project management create an environment for the homeowner that assures them they are in good hands.
—Laura Burton, Laura Burton Interiors
I met Mark Audino 26 years ago as a volunteer in the Town and Country Optimist organization, so I was able to get to know him as a person first, and a contractor second. As a result of our mutual volunteer work, we have had Mark and his team work on a number of projects for me at two different locations. Whether he was adding a deck or most recently doing a major remodel of my kitchen, he has maintained the epitome of professionalism, honesty and craftsmanship. Mark has done amazing work that has drawn rave reviews from not only my family, but everyone who has seen the finished products. Mark has hit budget and time frames on every job, but more importantly, he exceeds our expectations and his customer service is without peer. I trust Mark wholly, and recommend him to anyone considering having work done on their home. Mark sets a very “high bar” for himself, and he maintains excellence throughout the job-from planning and setting the expectations, budget and time frame, to ensuring that the work site is clean and that the customer is 100% satisfied. Should anyone have questions regarding this recommendation I would be more than happy to speak with them personally. Mark and his team have our complete trust and respect, and he is our builder of choice for our home.
—Tom and Susan Lucas
Mark–I wish I had more time to spend on this–you deserve an Oscar speech! We just finished a substantial interior remodel of our 1960’s house, and are SO happy with our new living space. We lived in part of the house during construction and Mark gave us comfort and privacy in a situation that could have been really tough. Mark and his crew are everything you could wish for in a contractor and subs–creative, conscientious, punctual, organized, flexible and considerate. The job site was always immaculate. The workmanship, initiative and creativity of the subs exceeded our expectations in every way, and Mark was careful to check back in the weeks after the job was finished to be sure everything was working and that we were happy. I can’t wait to get Audino construction back for the next phase of our project, and my husband and I would wholeheartedly recommend Mark to anyone!
—Ron and Anne Freeman
I have worked with Mark Audino for several years on numerous projects both large and small, and always appreciate his work ethic, attention to detail and his kind interaction with clients. Mark is a meticulous builder and a man of integrity. It is always a pleasure to work on projects with Audino Construction.
—Babs McMaude ASID, JW Interiors
Mark is one of the most conscientious men I have ever had the opportunity to work with on a project. He really cares about his clients and he gives them the best product possible. His attention to detail is second to none and it is a part of who he is not just a job qualification. Mark is more than qualified to handle any project, but his real expertise is luxrury homes. He knows what goes into making your home special to you.
—Dale Miller, Austin Fine Floors, Inc.
I have been fortunate to work with Mark Audino on several renovation projects. He not only does high quality work, but he is personally involved with a project from start to finish. Mark works well with the architects, interior designers, and landscape architects that are often part of the design team. Mark’s job sites are kept clean during construction and his crews do good work. He is very mindful and attentive to what clients go through when their home is under renovation, especially if they are living in the home during the project. Mark is open to new ideas, products, and sources. He is wonderful at addressing the surprises that often arise during renovations. I highly recommend Audino Construction.
—Dawn Hearn, Dawn Hearn Interior Design
Palmer Todd has had the opportunity to work with Mark Audino of Audino Construction on several projects in the Austin area. Mark understands the importance of satisfied clients. He makes the most of every challenging opportunity and is an absolute pleasure to be around. He takes great pride in his work and it shows each time. Audino Construction has demonstrated in the world of high-end residential remodeling, that they are indeed a great addition to any project.
—Lynley Serratt, Palmer Todd
Mark has been a client of mine at Harway Supply for many years. He is precise with his planning and construction to ensure his client receives the quality finish they deserve. Mark and his staff at Audino Construction have always exceeded the customers expectations through the remodeling process. I have been honored to work with Mark and his clients, because Mark is one of Austin’s top remodelers.
—Matt Mocniak, Harway Supply Appliances
I have referred Mark Audino to many of my architecutral clients & can say that, without a doubt, we have all been extremely happy with his work, his professionalism & his performance. I cannot recommend Audino Construction high enough!
—Walter S. Toole, Associate AIA, M.Arch.
We are thoroughly happy with the end result of our remodel project that you and your team so skillfully completed. Everyone on your team including your subs worked diligently to understand our ultimate goal and then work tirelessly to bring it to completion. As for Mark personally, I can truthfully say that his honesty and integrity put him at the very top of not only the Home Construction Industry but as a True Gentlemen every where.
Our Sincere Thanks and Best Wishes,
—Ron and Sandy Barclay
Audino Construction is a unique company in today’s world. They always strive for excellence, honesty, dependability, creativity and superb craftsmanship. They will make your dreams become a reality, in more ways than you ever imagined.
—Diann and Ken Steed
Audino Construction Inc has done a number of upgrades to our 1950’s era house. They always take extra care to get it just right. We have always been happy with the materials and work on all the projects. We especially appreciate the quality of their work, the skills of the crews, the reliable on time and on schedule performance; but most of all the clean jobsite!
—George and June Luce
We are so pleased with the work that Audino Construction Inc and their team did for us. Remodeling ones home can be a stressful experience; however your dedicated commitment to excellence and quality was instrumental in relieving much of that stress. When we talk to other people who have had their homes remodeled and hear their experience, we can not overstate how fortunate we were to have chosen Audino Construction Inc.
—Derrell and Jean Wells
Audino Construction Inc has done several jobs for my husband and I over the last 15 years as we’ve aged. Mark has made it easy for us to live in our home for as long as we can. We have always loved their work ethic, honesty and cleanliness. We recommend them to everyone. They are exceptionally competent and a pleasure to know.
—Ira and Pat Steele
Audino Construction Inc. did a major remodel to our home 10 years ago. We were so pleased with our outcome that we asked them to do a whole house renovation on our lake house in 2006. The quality of Audino Construction’s work is superior. They have a great eye for detail and make suggestions to improve the quality of the project. They are honest, conscientious and hardworking. It is a great pleasure doing business with them.
—The Stokoe’s
It’s one thing to visualize what you want, but it’s another to actually bring it to life for your customers. Mark’s attention to detail and careful follow-through are a testament to his work ethic and commitment to customer satisfaction.
We couldn’t be more pleased!
—Kris Murphy
His integrity and reliability were key points we liked about him. Every day the project was cleaned up. There was never a mess left. They did a fantastic job! The work was done by craftsmen who were artists. This addition had to look like it was a part of the original. The trim, paint, windows, the details—everything came together in such a way that you would never be able to tell where the new project began.
Mark is such a forthright, outstanding individual and we never hesitate to recommend to anyone. We don’t feel there is another contractor in the area that has his credentials. Everyone we have recommended him to has come back and thanked us.
On our project, he never missed a day and it was done approximately when he said it would be. He explained everything in detail. The ‘comfort zone’ and rapport were fantastic. People we recommend him to say the same thing.
Later, to do a small project, we needed to know the color of paint he had used. Because he keeps such extensive records, he was able to get us the exact color that had been used.
—Mr. & Mrs. Frank Peters
The project went great. Then finished 2 weeks ahead of schedule! Everything they said would happen happened, and nothing went over. Due to his honesty and professionalism, Mark is very, very easy to work with. The people who work for him are also great, and were always here when expected.
Mark’s workmanship is wonderful. I have recommended him to a lot of people. I wouldn’t go to anyone else, he’s so honest. We think he’s wonderful!
The subs were very professional and tried to be out of our way as much as possible. They are so clean! The house was probably cleaner when his crews were working on it than it is now!
We liked him so much. He likes things really simple. In fact, he talked us out of a few things we didn’t have to have. He really listened to us. He’s very good and meticulous, and very clean, too! He was there every day from the day it started until the end. Mark had a calendar set up by the back door with phone numbers, so that we were always able to tell how the project was progressing and could reach the right person if we had questions. Every week he would give us an update in writing. He submitted a work calendar before starting and would always update it. There was never a surprise and we always knew what was going to happen.
He was never afraid to give us his opinion either way. We interviewed 5 different contractors that were recommended to us, but with Mark, we felt like he was really telling us the truth. The bid was so detailed there was no room for any surprise.
We are really happy with the work and the way it turned out. He’s just such a good person we were a little sad when it was over and he wasn’t there any more.
—Barbara Rodriguez